Person Madhur Kathuria

02nd September 2015

Agile in Service Management

  1. Introduction - IT service delivery and models
  2. Defining Scope and SOPs - Traditional vs. Agile
  3. Agile Frameworks - Maintain services, work prioritization and managing change
  4. Agile principles to create cross trained teams and multiple customer/applications support
  5. Measure performance and reporting in agile way
  6. Questions and Answers

The Trainer - Madhur Kathuria

As one of the only 16 experts on this planet with the dual certification of CSC (Certified Enterprise Coach) & CST (Certified Scrum Trainer) from Scrum Alliance and also the only one in India with these credentials, Madhur has been training and coaching Scrum Teams across India, Europe and USA for past 11 years. Starting his career as a technologist, Madhur traversed various roles in his industry journey including that of Programmers, Test engineer, Business analyst, Scrum Master, Process Consultant, CMMi appraiser and Consulting lead.

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